Under the Consumer Rights Act 2015, you have the following key rights:

- Goods: Must be of satisfactory quality, fit for purpose, as described, and last for a reasonable time. If not, you’re entitled to a repair, replacement, or refund within 30 days (or partial refund later).
- Services: Must be performed with reasonable care and skill, within a reasonable time, and at the agreed price (or a reasonable price if not specified). If defective, you can demand a repeat performance or a price reduction.
- Digital Content: Must meet the same standards as goods (e.g., a faulty app or non-working download entitles you to a repair or refund).
- Cooling-Off Period: For online, phone, or doorstep sales, you have 14 days to cancel and return goods, with a full refund (including delivery costs) within 14 days of cancellation.
- Unfair Terms: Contract terms must be fair and transparent. Unfair terms (e.g., those heavily favouring the trader) are not legally binding.

Our team will review your case, including receipts, contracts, or correspondence, to enforce these rights and pursue the appropriate remedy.

Contestor Legal guides you through the steps to resolve consumer disputes effectively:

Initial Complaint:
- Contact the trader in writing (e.g., email or letter) within a reasonable time, clearly outlining the issue and requesting a remedy (e.g., refund, repair, or replacement).
- We draft professional complaint letters, citing your rights under consumer law, to strengthen your position.

Escalation to the Trader:
- If the trader does not respond or refuses your claim, we escalate the matter, referencing legal obligations and gathering evidence like photos of faulty goods or service agreements.

Alternative Dispute Resolution (ADR):
- If the trader is part of an ADR scheme (e.g., through a trade association), we can pursue mediation or arbitration to resolve the dispute without court action.
- We prepare your case for ADR, ensuring all evidence and legal arguments are clearly presented.

Small Claims Court:
- If the dispute remains unresolved, we can represent you in the Small Claims Court for claims up to £10,000 (or £1,000 for personal injury). This is a cost-effective process with minimal risk of paying the other side’s costs.
- We file your claim, prepare evidence, and represent you at hearings to secure compensation or remedies.

Regulatory Action:
- For unfair practices or unsafe products, we can report the trader to Trading Standards or other regulators to support your case or protect other consumers.