Standard Terms

Introduction

 

www.contestorlegal.co.uk is a website operated by Contestor Legal Service which is a trading of Contestor Ltd registered in England and Wales under company number 12129766 and its registered office is at 136a Queensway, Bletchley, Milton Keynes, MK2 2RS.

 

Definitions

In these standard terms:   

Final decision means a decision which cannot be appealed.

User or Users means any third party that accesses the Website and is not either (i) employed by Contestor Legal Service and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Contestor Legal Service and accessing the Website in connection with the provision of such services.We/Us/Our refers to Contestor Legal Service.You/Your refers to consumer or Business using our services.

Access and use of our website

Access to our website and the services offered to you are supplied subject to the acceptance of the terms and conditions expressed herein. The information on this website is just for information purposes and should not be considered as legal advice. This website should be treated as a guide only. Therefore, seeking specific legal advice is highly recommended..

Agreement between you and us

These standard Terms and Conditions (Terms) constitute an agreement between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Contestor Legal Service. Please read these terms and conditions carefully, as they affect your legal rights.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

By ticking the box to accept the terms, privacy policy and cookie use, and submitting your claim, you agree to be bound by them and instruct us to act on your behalf. If you do not agree to be bound by the terms, you should stop using the Website immediately.

These terms are subject to review from time to time. A copy of any revised terms will be available on the website and will supersede previous versions.

Application

Except agreed otherwise in writing into separate agreement and without prejudice to the exhaustive list of the services we offer, the terms will apply to all matters on which you may instruct us.

Registration

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Data protection

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: xxxx and xxxx

Fees and changes to fees

In principle, our fees are fixed and prepaid as clearly set out on “Our services” page {link to our services}. We reserve the right to change our pricing from time to time, but all changes will always be prospective and not retroactive.

You will still pay or reimburse Contestor Legal Service for disbursements needed for the proper performance of our services in relation with your case, including, but not limited to, filing fees and mileage. You hereby create and give to Contestor Legal Service a lien on any money or property acquired or recovered in relation with your case.

If as a result of our services, you recover a sum of money such as but not limited to damages or compensations and where we have no upfront fee, we may ask you to pay for a commission.

Non-Judicial and Judicial Stages  

By accepting this agreement, you authorise Us to act on your behalf, to take any reasonable steps including, but not only limited to, corresponding in your name with the party you are in dispute with or their representative, independent adjudicator and any jurisdiction.

In order to handle your case efficiently and professionally you are required to provide us, on an ongoing basis, with a copy of any document or correspondence you may receive or have received in relation with your matter.  Failing to do so does not give right to a refund.

Legal Assistance following a court claim

Under the Legal Services Act 2007, Part 3 Section 12, reserved legal activities such as the exercise of right of audience, conduct of litigation are reserved to regulated law firms.  However, Contestor Legal Service can assist you as McKenzie friend, mechanical agent or as lay representative.

Limitation of liability

We will only provide our services to you under these Terms and we will not accept any liability to any other person. 

We cannot be held liable in any way for the court fees, costs or charges applied because of the court process unless there is negligence on our part.

Except as set out below, in no event shall the total liability of Contestor Legal Service to you, for all damages, losses, and causes of action (whether in contract or tort, but not limited to, negligence or otherwise), arising from the use of our services exceed, in aggregate, the full refund of the paid fee.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Contestor Legal Service accepts no liability for any of the following:

a.            any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b.            loss or corruption of any data, database or software;

c.any special, indirect or consequential loss or damage.

Refund Policy

Unless otherwise stated in respect of each service we provide {link to our services}, we offer full refund of fixed prepaid fees if you scrupulously follow our direction but receive a final negative outcome.  The refund claim should be made within 14 days after you received the negative decision.

However, we will not be able to refund in any of the following cases:

1.       When the procedure has not come to an end.

2.       If the negative decision can be attributable to you as a consequence of delay, negligence or failing to provide documents, fees or proper information

3.       If you provide us with false, wrong or misleading information

4.       If we are satisfied that you used our services as a fraud device or a stalling tactic or to evade payment of legitimately issued fees.

5.       If you have infringed the law or clear terms and conditions which resulted in the matter at issue.

6.       If you could be held, at least in part, liable for the tort for which you are seeking compensation.

7.       If you reached a settlement with the opposite party or their representative prior to or while we are dealing with your case.

8.       If you decide to withdraw the mandate from Contestor Legal Service to act on your behalf before the final decision.

9.       If the recovery is made by a Debt Collection Company.

Important

Contestor is an unregulated practice.  However, our team consists of lawyers qualified in Civil Law jurisdictions and hold LLB degrees in the UK with high calibre legal skills.  Being unregulated does not mean that we are unprofessional or inefficient.

There is no guarantee as to the outcome of legal information we provide to our clients. Our commitment consists in doing the best of our knowledge to help you face your legal affairs with confidence. 

Complaints

Any complaints about our work should be initially raised with us. If that does not resolve the problem to your satisfaction you should seek mediation of an Independent body.

Termination of the appointment

Both you and we have the right to terminate the agreement by notice in writing at any time.

The withdrawal of the appointment or our inability to act for any reason will not affect in any case our right to recover outstanding fees, disbursements or other charges, to render bills for work not yet billed, or to any other accrued rights upon termination

Applicable law and jurisdiction

All opinions, advice and services will be offered under English Law.

Our Terms and all matters arising from our contract are governed by English Law and are subject to the exclusive jurisdiction of the courts of England and Wales.